Terms of Service

These Terms of Service apply to the websites, products, browser extensions, dashboards, audits, workspace features, and related services provided by Agentcy LLC ("Agentcy," "we," "our," or "us").

If you use Agentcy through a signed agreement, order form, pricing page, or other product-specific terms, those terms also apply and control if there is a conflict.

Agentcy services are designed for lawful business use by authorized users. You may use the services only as permitted by these Terms, your applicable agreement with Agentcy, and the product access enabled for your account.

You agree not to misuse the services, interfere with their operation, or use Agentcy in a way that violates applicable law, someone else's rights, or your organization's internal policies.

Some Agentcy products use accounts, workspaces, roles, invitations, and product entitlements to control access. Workspace owners and admins are responsible for inviting the right people, assigning appropriate roles, removing access when needed, and making sure authorized workspace users follow these Terms.

Users are responsible for keeping their sign-in credentials secure and for accessing only the workspaces, dashboards, data, and tools they are authorized to use.

SafeAI is designed to help organizations improve visibility and policy awareness around AI usage. Current SafeAI functionality may include workspace setup, team access, browser extension pairing, extension status, prompt testing, rules, presets, incident views, policy acknowledgements, alerts, redacted snippets, risk signals, and related dashboards, depending on what is enabled for your workspace.

The SafeAI Prompt Guard browser extension is intended to support detection, warnings, redaction, policy acknowledgements, and incident logging on supported AI surfaces when configured and available. Coverage depends on browser support, extension availability, user setup, product configuration, and the behavior of third-party AI tools and websites.

SafeAI is a practical safety layer, not a guarantee. It does not promise to prevent every data leak, policy violation, hallucination, unsafe AI output, security event, or misuse of an AI system.

Visibility by Agentcy offers an AI Visibility Audit for businesses that want to understand how AI-driven search systems may discover, interpret, and represent their business. The audit may evaluate publicly available website content and business signals and provides a personalized AI Visibility Score, a plain-English diagnosis, prioritized opportunities, and a ready-to-use action plan for the customer or their web team.

Optional monthly Visibility Monitoring may be available after an audit to help customers keep their AI visibility current. Visibility services are informational and strategic; they are not a traditional SEO audit and do not guarantee AI visibility, search rankings, platform placement, recommendations by AI systems, leads, revenue, or any other business result.

For a paid AI Visibility Audit, the customer must complete payment and provide a usable website URL. Agentcy will deliver the completed audit to the email address used at checkout within two business days after those requirements are met. If the submitted website URL is missing, inaccessible, or unusable, the delivery period begins when Agentcy receives a usable URL.

A customer may request a full refund before Agentcy sends the email confirming that personalized audit work has begun. The refund window closes when that notice is sent. Because the audit is personalized work, the audit payment is non-refundable after work begins, except where applicable law requires otherwise.

When a customer chooses Audit + Monitoring, the $299 audit price is charged immediately and Visibility Monitoring is active for a 90-day trial at no additional cost. Unless cancelled, monitoring then automatically renews for $49 per month until cancelled.

Cancelling during the 90-day trial prevents the first $49 monthly charge. Cancelling after paid monitoring begins stops future renewals at the end of the current billing period. Agentcy does not provide prorated refunds for a partially used monitoring period by default, except where applicable law requires otherwise.

Monitoring customers may update payment details or cancel through the Stripe-hosted customer portal made available after purchase. Monitoring updates are generally delivered around days 30, 60, and 90 and monthly thereafter while the subscription remains active.

Customers remain responsible for their own business information, prompts, files, rules, keywords, policy settings, workspace configuration, and decisions made from Agentcy outputs.

Organizations are responsible for configuring policies, reviewing alerts and incidents, training users, deciding how to respond to risk signals, and complying with applicable laws, industry obligations, employment rules, privacy duties, and internal policies.

You may not use Agentcy to break the law, send spam, scrape or harvest data, compromise systems, upload malicious code, interfere with service performance, bypass security or access controls, or access data that does not belong to you.

You may not reverse engineer, copy, resell, or abuse Agentcy software, designs, dashboards, APIs, browser extension functionality, or related technology except where the law clearly permits it.

Some Agentcy services are free to review, some may include trials, and some are paid. Stripe processes online Visibility payments and subscriptions on Agentcy's behalf. Stripe's checkout terms and privacy practices also apply when you use its payment services.

Visibility pricing is shown in US dollars for the initial US launch. Applicable taxes may be added at checkout. Pricing, taxes, renewal terms, cancellation terms, refund terms, usage limits, and product access are controlled by the specific commercial terms that apply to your purchase or account.

Agentcy owns its name, branding, website content, product designs, software, dashboards, browser extension technology, reports, templates, recommendations, and related intellectual property.

Customers retain ownership of their own business information, prompts, files, rules, keywords, workspace data, and other content they submit to Agentcy. You give Agentcy permission to use that content as needed to provide, secure, support, and improve the services you use.

Agentcy's data handling practices are described in the Privacy Policy. By using Agentcy services, you acknowledge that we may process account information, workspace settings, product usage events, extension connection metadata, submitted form information, and related service data as described there.

Agentcy may rely on third-party services such as browsers, browser extension platforms, AI platforms, authentication providers, hosting providers, email providers, analytics tools, infrastructure providers, and other services that help us operate Agentcy.

Those third-party services are not controlled by Agentcy, and their own terms, privacy practices, availability, and product behavior may apply.

Agentcy services are provided on an "as available" basis. We work to build reliable, useful products, but we do not guarantee uninterrupted availability, error-free operation, complete risk detection, complete monitoring coverage, AI platform behavior, compliance outcomes, or specific business results.

Agentcy outputs, alerts, recommendations, scores, and reports are intended to support human review and decision-making. They are not legal, security, compliance, financial, or professional advice.

To the extent permitted by law, Agentcy will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, loss of goodwill, or similar losses arising from your use of the services.

To the extent permitted by law, Agentcy's total liability for claims related to the services will be limited to the amounts paid to Agentcy for the affected service during the period described in the applicable order form, invoice, or written agreement. If no paid agreement applies, liability will be limited to a reasonable amount permitted by law.

You may stop using Agentcy services at any time, subject to any commercial terms that apply to your account. Agentcy may suspend or terminate access if we believe there has been misuse, nonpayment, a violation of these Terms, abuse of the service, a security concern, or a legal requirement to do so.

When access ends, some workspace data or product history may remain available or be retained as needed for legitimate business, security, legal, or operational purposes.

Agentcy may update these Terms as the website, products, browser extension, dashboards, audits, and related services evolve. If we make material changes, we will use reasonable efforts to make the updated Terms available.

Continuing to use Agentcy after updated Terms are posted or otherwise provided means you accept the updated Terms.

For support, legal, billing, or contract questions, contact your Agentcy representative or use the contact and demo forms available on the Agentcy website.